Shipping policy
Shipping Policy
Thank you for visiting and shopping at Mountain Markdown. All of our products are printed and fulfilled on-demand through Printful. Below is an outline of our shipping policies.
1. Processing Time
Each product is custom-made once an order is placed. It generally takes 2-7 business days for clothing items to be printed and fulfilled. Some orders may ship faster, while others may take the full 7 days, depending on the product.
2. Shipping Time
After the fulfillment process, shipping times vary depending on your location. On average, shipping takes:
- United States: 3-5 business days
- Canada: 5-10 business days
- International: 10-20 business days
Please note that these times are estimates and may vary due to factors such as customs delays or carrier issues.
3. Shipping Rates
Shipping costs are calculated at checkout based on your location and the size/weight of the order. You can see the exact shipping rate before completing your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your order's progress.
5. Customs and Import Taxes
For international orders, customs fees and import taxes may apply once your order reaches its destination. These fees are determined by your country’s customs policies, and [Your Store Name] is not responsible for these additional charges.
6. Order Delays
While we strive to meet our processing and shipping times, please understand that delays may occur due to circumstances outside our control, such as weather, holidays, or carrier delays. We are not responsible for these delays but will do our best to assist you in tracking and resolving any issues.
7. Address Errors
Please ensure that all shipping information is entered correctly at checkout. We are not responsible for orders delivered to an incorrect address due to customer error. If a package is returned due to an incorrect address, you may be responsible for any additional shipping costs.
8. Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us at mountainmarkdown@gmail.com with your order details and a description of the issue. We will work with you to resolve the problem, either through a replacement or a refund, depending on the situation.